YOUR PRIVACY MATTERS – HOW WE USE YOUR DATA

WHAT THIS POLICY DOES
This page explains how our British food shop collects and uses your personal information when you buy our cheeses, preserves, baked goods, and other groceries – so you can shop with confidence, wherever you are.

WHAT YOU TELL US DIRECTLY
When you set up an account or place an order, we ask for your name, addresses, phone number, delivery preferences, return details, and other info needed to get your food to you.

WHAT WE GATHER AUTOMATICALLY
We pick up technical bits like your IP address, session IDs, device and browser type, which pages you browse, what’s in your cart, and diagnostic data to keep everything running smoothly.

PAYMENT DETAILS – WE DON’T KEEP THEM
Payments are handled by trusted specialists. We never store your full card number or CVV. We keep only transaction references and masked details for tracking and reconciliation.

KEEPING YOUR CARD SAFE
Every payment is protected by encryption and tokenisation. Our systems are split into separate zones, and only authorised people can access payment-related data.

YOUR CONTACT INFO – USED WITH CARE
We use your contact details for delivery and order updates only. Access is restricted, and we share them only with couriers and partners who need them to get your parcel to you.

HOW WE USE YOUR INFORMATION
We use your data to process your order, arrange delivery, handle returns and refunds, prevent fraud, meet accounting rules, and make our website better for you.

STAYING SAFE FROM FRAUD
We watch for unusual patterns – repeat attempts, odd inconsistencies, or strange session behaviour – to keep both you and us safe. We may ask for extra checks if something looks risky.

WHO WE SHARE DATA WITH
We pass limited information to payment providers, delivery companies, warehouse teams, hosting services, and analytics tools – but only what they need to do their job.

YOUR DATA MAY TRAVEL INTERNATIONALLY
Your information might be processed in different countries. We have contracts and security measures in place to protect it wherever it goes.

COOKIES – THE BASICS
We use essential cookies to keep your session and cart alive. Other cookies help us understand how you shop and tailor your experience. You can adjust cookie settings in your browser.

HOW LONG WE KEEP YOUR DATA
We hold your information as long as needed for your order and for legal requirements. When we no longer need it, we delete it or anonymise it for statistical use.

MANAGING YOUR INFO
You can update most of your personal details in your account. Transaction records may stay on file for legal and accounting purposes.

OUR SECURITY PROMISE
We use encryption, access limits, activity logs, monitoring, and backup plans to keep your personal data safe from unauthorised eyes.