HOW WE GET YOUR FOOD ORDER TO YOU

WHAT THIS POLICY COVERS
This page explains everything you need to know about how we prepare, send, and deliver your favourite British groceries – from artisan cheeses and chutneys to fresh bread and pies – wherever you are in the world.

PREPARING YOUR ORDER
Once you’ve placed your order, our team gets to work: we check every item, pack it with care, and hand it over to our trusted delivery partners.

OUR DELIVERY PARTNERS
We work with a mix of global couriers and local agents to make sure your food arrives fresh and on time, no matter which region you’re in.

KEEP AN EYE ON YOUR PARCEL
When tracking is available, we’ll send you a link so you can follow your order’s journey – with updates coming straight from the carrier.

MAKE SURE YOUR ADDRESS IS RIGHT
Please double-check your delivery address before confirming your order. A full and correct address helps us – and the courier – get your food to your door without a hitch.

SIGNING FOR YOUR DELIVERY
Your parcel will be handed over either to you personally or as per the carrier’s local practice. Some items may need a signature upon receipt.

WHAT HAPPENS IF THERE’S A DELAY
Sometimes things like bad weather or customs checks can slow down a shipment. We can’t control these, but we’ll always do our best to keep you informed.

WHAT TO DO WITH A DAMAGED BOX
If your parcel arrives looking worse for wear, keep the packaging and take a few photos. Then get in touch with our team – we’ll sort it out.

CAN’T FIND YOUR PARCEL?
If the tracking says “delivered” but you can’t see it anywhere, check with your neighbours or any safe places the courier might have left it. Then give us a call.

WE’RE HERE TO HELP
Our customer service team is ready to answer any delivery questions. Just have your order reference handy and we’ll take it from there.